Frequently Asked Questions
Products & Compatibility
How do I know which product is right for my firearm?
Each product page includes compatibility information, specifications, and installation videos. If you’re unsure whether a product is compatible with your firearm, contact our customer support team before ordering.
Are your products compatible with all firearms?
No. Compatibility varies by firearm model, manufacturer, generation, configuration, and accessory type. Always verify the specifications before purchasing.
How can I confirm compatibility?
Check the product’s description and specifications. If you still have questions, provide our team with the firearm manufacturer, model, and relevant configuration, and we’ll help identify the appropriate product.
Do your accessories require modification to my firearm?
Some products may require minor fitting or modification, while others are designed for straightforward installation. Review the individual product instructions before installation. When in doubt, consult our support team.
Installation & Use
Do your products come with installation instructions?
Yes. All product pages include an installation instruction video. Follow all manufacturer instructions and applicable safety requirements.
Can I install the product myself?
Yes. All our products require a basic and straight forward installation with minimal tools required. If you aren’t sure how to proceed with installation go back to the product page and rewatch the provided installation video.
Do you provide installation services?
No. We do not offer installation services as our products are incredibly easy to install.
What should I do if I have trouble installing an accessory?
Stop installation and contact our customer support team. Do not force a component into place or alter a product unless specifically instructed to do so.
Safety
Are your products intended to improve firearm safety?
Our accessories are designed and manufactured according to their stated specifications. An accessory should never be considered a substitute for safe firearm handling, proper training, or compliance with applicable laws.
What safety precautions should I follow?
Always treat every firearm as if it is loaded, keep the muzzle pointed in a safe direction, keep your finger outside the trigger guard until you are ready to fire, and follow the firearm manufacturer’s safety instructions. Make sure the firearm is unloaded before installing or servicing accessories.
Do your products require professional installation?
No. You can install our parts yourself without any prior experience. Make sure you follow the instructional video on the product page where you purchased the product.
Orders & Shipping
Where do you ship?
We ship everywhere. We do not sell any parts that are regulated in any way. Our parts are paper weights in and of themselves.
Do you ship internationally?
Yes, we ship to every country.
Can you ship to my state?
Yes. We ship to every state and county.
How long does shipping take?
Orders are generally processed within 3 business days. Estimated transit times are generally 3-5 days.
Will I receive tracking information?
Yes. Once your order has shipped, tracking information will be provided automatically via your email on file.
Returns & Warranty
What is your return policy?
Unused and eligible products may be returned within 30 days of delivery. Parts damaged in shipment do not need to be returned to receive a replacement. Parts that have been modified or damaged by the purchaser without our direct consent are not eligible for return or refund. Custom parts are not eligible for return or refund.
Do your products have a warranty?
Yes. Our products are covered by a 12 month limited warranty against manufacturing defects, material defects, workmanship and unintentional breakage.
What if my product arrives damaged or defective?
Contact us at support@cainarms.com with your order information and photographs of the issue. Our support team will ship a replacement as soon as possible.
Does the warranty cover improper installation or modifications?
Generally, damage caused by improper installation, unauthorized modification, misuse, or use outside the product’s intended specifications may not be covered.
Customer Support
How can I contact customer support?
Contact us by email at support@cainarms.com or cainarmsllc@gmail.com.
Can you recommend a specific accessory for my firearm?
Our team can provide product information, specifications, and compatibility guidance.
What information should I provide when contacting support?
Please include your order number, product name, a description of the issue, and any relevant photographs. For compatibility questions, include the firearm manufacturer and model.
Legal & Compliance
Are your products legal where I live?
Firearms and the use of firearm accessories are subject to federal, state, and local laws that can vary significantly. Customers are responsible for determining whether a product may legally be used in their jurisdiction.
Do you provide legal advice?
No. Product information provided by our company is not legal advice. Consult a qualified attorney or the appropriate government authority regarding the laws applicable to your circumstances.
Do you sell directly to law enforcement or other organizations?
Yes. We provide a significant discount to military, law enforcement and veterans. Contact us for details at support@cainarms.com.
Can I purchase products if I am under 18?
Yes. We do not have age restrictions for purchase of our products.
Product Quality
Where are your products manufactured?
All our products are manufactured in the United States of America.
Do you offer replacement parts?
Yes. We offer replacements for defective or unintentionally broken parts within a 12 month period of purchase.
Do you offer bulk, dealer, or wholesale pricing?
Yes. We offer bulk discounts. See our policies page for details and bulk discount codes.
How can I stay informed about new products?
Join our mailing list and follow us on facebook and instagram.